Is There a Front Desk at 17 John?
No, 17 John doesn't have a traditional front desk. Check-in is self-service via a smart lock and keypad, and you can reach us anytime through the concierge.
No, there's no traditional front desk staffed around the clock at 17 John. We run it more like your own apartment in the city, so you let yourself in with a keypad instead of stopping at a reception counter.
Here's how it actually works:
- Check-in is self-service. You'll use a smart lock and keypad to get in. We send detailed instructions the day before you arrive, so you'll have your entry code and directions in hand before you land.
- Luggage storage is covered. You can store bags at the property, and it's available 24/7 at no charge on both your check-in and check-out days. So if you get in before your room is ready or need to drop bags after checkout, you're fine.
- You can still reach a person. Not having a reception counter doesn't mean you're on your own. If you need extra towels, help with the building, or a local tip, message us through the concierge and we'll sort it out.
A couple of practical notes. If you booked through a third-party site and want to confirm your reservation is real, reach out to us directly and we'll verify it. And if you need early check-in or late checkout, ask ahead. Late checkout until 1:00 PM is available for a $100 fee, subject to availability.