What Is the Cancellation Policy at 17 John?

The short version

We follow a semi-strict cancellation policy. The key line: if you cancel 31 days or more before check-in, you get a 100% refund. The closer to your arrival date you cancel, the less of the stay is refundable.

Why it's tied to timing

We hold your apartment for your dates, so how much notice we get matters. A cancellation a month out is easy to rebook. A cancellation a few days before check-in is not. That's why the refund steps down as your arrival gets closer, rather than being all-or-nothing.

Where to see the exact terms for your stay

The precise refund amount depends on your dates, so we'd rather you see the real number than a rough guess. The full tiered breakdown is on our FAQ page and in the cancellation terms shown on your booking. If you're not sure what applies to you, message us with your reservation and we'll tell you exactly where you stand.

A quick tip

If your plans are still firming up, book with as much runway as you can and note the 31-day mark on your calendar. Cancel before then and you're covered for a full refund.